Ryan McInteer

Elected to step back from Principal to a hands-on Lead role — to own this modernisation end-to-end and to be more present for a young family.

• AI Tooling — Built the internal AI assistant now embedded in Xero's engineer onboarding. Drove full AI tool adoption across my team. Building Flanker, an internal agent platform with a self-extending architecture.
• Architecture — Sole technical owner of a 15-year-old database replication system blocking Xero's cloud migration, with 34 downstream consumers. First in the company's history to secure executive architecture approval on this problem (Dec 2025).
• Delivery — Co-led our team's contribution to Xero's billing platform migration to Chargebee. Authored the release plan, navigated cross-team dependencies across four divisions, and kept delivery on track through two high-severity incidents during rollout.
• Coaching — Three Senior Engineers in structured development relationships. All three delivered their first architecture design documents and senior review approvals under coaching.
• Incident Response — Led 6 Sev1/2 incidents. Patched a 10× latency regression in an unowned area of the codebase. Eliminated a recurring incident class with a durable fix saving an estimated 30–150 engineer-hours/year.

• Engineering strategy across Platform Engineering — identity and organisation infrastructure.
• Founded the Lead Engineer community across all pods in the division — grew from fewer than 10 leads to 20+. Created the forum for cross-pod technical alignment and Lead Engineer development that hadn't existed before.
• Cross-divisional alignment on platform capabilities.
• Authored engineering requirements for multi-quarter initiatives.
• Represented platform concerns in architecture review panels.

• Enablement-focused: built team capability, psychological safety, and coaching culture.
• Advocated for sustainable delivery over velocity.

• Formal people management. Grew the org to 13 direct reports by end of tenure.
• Co-built the Platform Engineering career development framework.
• Recruiting: hiring process design, interview standardisation, panellist training.

• Led a team of ~5 Software and Infrastructure Engineers delivering Xero's authentication platform.
• Grew and recruited into the team, and managed stakeholders across dependent services.

• Foundation member of a service-oriented architecture engineering team focused on security and authentication.
• Contributed to Xero's cloud migration to AWS.
• Platform-wide bug triage and remediation across services.